Role: Service Delivery Manager
Location: Basingstoke
Duration: 6 Months
Day rate: £600 Inside Ir35
Active DV clearance required
Mandatory skills:
Oversee end-to-end delivery of IT services across infrastructure, support functions and in close collaboration with the customer.
Ensure services are delivered in line with agreed SLAs, KPIs, and compliance requirements.
Monitor service performance metrics, analyse trends, and generate detailed reports for internal and client review.
Act as the main point of contact for the customer regarding service delivery and performance.
Manage incident, problem, and change management processes in accordance with ITIL best practices.
Coordinate with internal IT teams (e.g., infrastructure, development, support) to resolve issues and implement improvements.
Drive service improvement initiatives based on performance data, customer feedback, and technology developments.
Manage vendor relationships and third-party service providers where applicable.
Support IT governance, compliance, and audit-related activities as required.
Your experience
Strong experience in IT service delivery, IT operations, or client-facing IT roles.
Strong understanding of IT service management frameworks (ITIL v3 or v4 certification preferred).
Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
Excellent communication, stakeholder management, and conflict resolution skills.
Demonstrated ability to manage multiple projects and priorities under pressure.
Strong analytical and problem-solving capabilities.
Experience managing cross-functional teams in a complex technical environment