We are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction.
The Account Manager will have experience building relationships with internal and external stakeholders, and the ability to deliver results. Provide primary post-sales general and/or technical support to third-party sellers. Manage relationships with key accounts and develop strategies to maximize these relationships. Responsible for monitoring and maintaining performance, and working with clients to improve performance.
Roles & Responsibilities:
* Drive seller growth and seller success on Amazon through selection growth, conversion enhancement, ads optimization and feature adoption.
* Conduct deep dive analysis on Seller business performance, define the opportunities and create actionable plans to achieve seller development goals.
* Analyze category trends and summarize account management best practices and SOPs into the business development framework.
* Collect and feedback the Voice of the Seller as to input into product development and process optimization to continuously improve efficiency.
* Collaborate with PM team or manage projects/programs as primary owner to drive product/feature/service content innovations to further improve SP business and SP satisfaction.
Leadership:
* Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.
* Manage all aspects of the client relationship for highest standard of seller experience.
Basic Qualifications
- Proven track record of taking ownership and driving results
* Strong analytical skills and experienced in using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions
* Data-driven, results focused and strong business sense
* Exceptional interpersonal and communication skills
* Highly organized and ability to prioritize work in a complex, fast-paced environment
* Demonstrated ability to manage multiple projects, work prioritization, planning and task delegation
* BA/BS required
* Proficiency in oral and written English
Preferred Qualifications
- 4-8 years working experience
* Client facing experience e.g. of consulting/client management / business analytics / business development/investment/market research
* Ideally experience of working within e-commerce/tech/B2B/MRO industries/retail
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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