Job Description
Benefit Assessment Officer
Waltham Forest
Temporary
Full Time
We are seeking a dedicated and skilled Benefit Assessment Officer to join a team based in Waltham Forest on a full time temporary ongoing basis. The Benefit Assessment Officer will be responsible for conducting adult financial assessments, determining individuals' contributions towards their care, and providing advice on entitlements to benefits, as well as dealing with customer's enquiries, and delivering excellent customer care.
Requirements
1. Previous experience working in a similar role
2. Knowledge of legislation, policies, and procedures surrounding Housing Benefit and Council Tax Benefit
3. Experience in conducting adult social care financial assessments
4. Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
5. Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
6. Experience providing an effective service to members of the public
7. Experience working alongside vulnerable customers
8. Experience in using Mosaic system is preferable
Role Expectations
9. Advise customers, promote the use of available and relevant Benefits, and promote application
10. Conduct adult social care financial assessments
11. Gather financial details and expenditure
12. Provide advice on entitlements to benefits
13. Manage inquiries via phone and in writing
14. Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
15. Develop working relationships with colleagues, as well as key partners
16. Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed