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IT Technician required. My client specialise in providing outsourced IT services to SME businesses and organisations which has resulted in them building strong relationships with clients based on expertise, trust, quality and value. They are now looking for an experienced IT Technician to join their team based in South Wiltshire.
Working directly with their diverse range of customers, you will be providing technical support via the phone, remote management tools, or on a clients site. The majority of clients use Microsoft cloud-based solutions, such as Office 365, Microsoft 365 and Azure. The role is based in the Salisbury office but you may need to work at various customer sites in different parts of the country.
Position Overview
* Handling customers queries on the phone, remotely and on-site
* Accurately recording all chargeable and non-chargeable activity in the PSA (helpdesk)
* Maintaining client and in-house documentation
* Generating customer reports from various systems
* Adherence to SLAs
* Liaising with 3rd party suppliers
* Accurate quoting for hardware & labour costs
* Regular communication with clients concerning ongoing issues
* Maintenance activities on client systems
* Building equipment to customer specifications
Position Requirements
* Full UK Driving License
* Previous experience working for a Managed Server Provider
* Microsoft 365 Administration, including Exchange, Teams, OneDrive, SharePoint Online
* Knowledge of how TCP/IP Networks work
* Remote Access VPN setup, troubleshooting and diagnostics
* Basic network diagnosis and troubleshooting
* Microsoft Server and Desktop operating systems from 2012 – 2022 / 10 – 11
* LAN/WAN, Firewalls and other networking knowledge – advantage
Position Remuneration
* Monday to Friday 8:30am – 17:30pm
* Salary £25,000 – 35,000 (Dependant on experience)
* Pension Scheme
* Company pool van used for visits, however you may be required to use your own car sometimes which will be reimbursed.
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