Helpdesk Coordinator
About the Company
Join a fast‑growing, well‑established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly — reliable service, strong teamwork, and a commitment to supporting both clients and engineers.
You’ll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.
About the RoleThis is a hands-on coordination role at the heart of a busy engineering and maintenance environment. You’ll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.
This is not an IT helpdesk role.
It’s ideal for someone who thrives on organisation, pace, and problem‑solving.
What You’ll Be Doing
Job Booking & Progression — Book, rebook, and progress reactive and planned maintenance jobs
Job Updates — Add notes, completions, and details for drainage and plumbing works
Invoicing Approval — Approve completed jobs for invoicing
Engineer Scheduling & Coordination
Daily Scheduling — Plan engineers’ workloads and manage diaries
Progress Monitoring — Adjust schedules as jobs change
Engineer Liaison — Coordinate access, parts, and site attendance
Invoicing & Client Liaison
Raise Invoices once work is completed
Chase Quotes and approvals
Client Communication with property managers and clients
Parts Ordering & Tracking
Order Materials from approved suppliers
Track Deliveries and update the team
Prepare Engineers with correct parts before site visits
Systems & Admin
Use BigChange or similar job‑management software
Maintain accurate records and reports
Support management with updates and admin tasks
Out-of-Hours Support
One evening per week handling urgent maintenance bookings
What We’re Looking For
Property Maintenance Experience or repairs coordination background
Helpdesk or Scheduling Experience (non‑IT)
Comfortable in a fast-paced maintenance environment
Strong organisation and attention to detail
Confident communicator with engineers, suppliers, and clients
Proactive, reliable, and able to work independently
Not suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.
Why Join Us?You’ll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.
You’ll work in a supportive operations team where your contribution genuinely matters every day.
Benefits
Company pension
Stable, full-time permanent role
Opportunities to grow with the business
Requirements
A‑Level or equivalent
2 years’ helpdesk experience
2 years’ office experience
Full UK Driving Licence