Quality Claims Engineer – High-Tech Engineering
East Sussex
£43,000 - £50,000 + benefits
We're seeking a Quality Claims Engineer to support post-sales product investigations for a global high-tech engineering business working in advanced vacuum and semiconductor technologies.
You'll act as the link between customers, engineering, and international support teams to ensure quality issues are investigated thoroughly, communicated clearly, and resolved effectively.
Key Responsibilities
* Lead customer quality investigations and non-conformance cases
* Coordinate field data collection and ensure its accuracy
* Chair meetings on ongoing claims and corrective actions
* Drive root cause analysis (8D, RCA, CAPA)
* Ensure adherence to customer support processes and KPIs
* Represent the voice of the customer to internal teams
* Support continuous improvement initiatives
What We're Looking For
1. Engineering or scientific degree (or equivalent experience)
2. Experience in quality engineering, technical support, or customer claims
3. Strong communication and stakeholder management skills
4. Solid data analysis ability: Excel required, Power BI a plus
5. Familiarity with regulated or compliance-heavy environments
6. E...