We have a fantastic opportunity for a Family Activity Assistant to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for…golf. We have a really exciting year ahead at The Belfry, with hosting The British Masters in August 2024 and continuing with the launch of new training and development opportunities and incentives. Salary The on-target earning potential for this role is £11.48 - £12.04 per hour, compromising of a base hourly rate of £10.88 - £11.44 plus a qualified estimate of £0.60 gratuities per hour. About the role As the Family Activity Assistant is responsible for enhancing the Family guest experience by providing exceptional service and support to families and individuals enjoying our activities during half term holidays. This role involves meeting and greeting guests, ensuring a clean and welcoming environment, setting up and maintaining games and activities, and assisting the Guest Relations Manager in delivering outstanding customer service. It will be your responsibility to: Welcome guests upon arrival and assist them throughout their visit. Provide information about available activities and answer any questions they may have. Set up games and activities each morning, ensuring all equipment is clean, safe, and in good working order. Monitor and maintain activity areas throughout the day. Keep the activity areas clean and tidy by regularly, and ensuring the space is always presentable. Monitor activities to ensure the safety and well-being of all guests, especially children. Follow all safety protocols and report any hazards to the appropriate parties. Close down the Green at the end of the day. Work closely with the Guest Relations Manager and other team members to create a seamless guest experience. Assist in coordinating schedules and activities. Adhere to company policies and procedures, including health and safety regulations. About you The ideal candidate is enthusiastic, friendly, and has a passion for creating memorable experiences for guests. Belfry Benefits Wellness · Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club · Team social events throughout the year · Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’ · The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support · Wagestream access to all employees – track earnings, saving accounts, and access to wages when you want · Healthcare schemes: life assurance, 24-hour GP, health cash-plans · Employee Assistance Programme · The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people Showing some appreciation · Long service awards · Additional paid holiday for long service · Reward Vouchers · Free meals on shift in our canteen · Annual Belfry awards · Team appreciation events · Fantastic resort discounts across restaurants, bars, retail, and golf · Bed & Breakfast from £35 per room · Free staff parking · Subsidised taxi service for those who don’t drive · Live-in accommodation for up to 3 months · Relocation bonuses Learning & Development · Excellent training and career opportunities · Internal career pathways programmes · Access to The Belfry Campus Learning · Commitment to developing our team through apprenticeship programmes Making a difference · Belfry ESG committee, dedicated to delivering an environmentally sustainable business · Supporting industry, local and national charities · Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes