Job Purpose: To provide efficient and effective administrative support in relation to volunteering. Role Responsibilities: Plan and manage volunteer rotas for all relevant areas of the hospice to ensure adequate cover, including sourcing emergency cover where required. Maintain and monitor volunteer attendance registers in order to identify and address any issues. Build and maintain excellent relationships with volunteers and act as the first point of contact for volunteers requiring information and support.
Maintain the electronic volunteer database and utilise it to record information accurately, ensuring it is kept up to date and processed in line with current data protection legislation. Utilise digital software and paper-based systems to effectively record data and manage volunteer processes. Assist in the recruitment, selection and onboarding processes for new volunteers. Assist in the organisation of training for new and existing volunteers, and maintain accurate records of volunteer training undertaken.
Assist the Volunteering Development Manager in the organisation of events to recruit, engage with and celebrate the contribution of volunteers, such as information days, Christmas parties, long service awards, hospice tours and thank you events. Directly supervise volunteers assisting with administrative tasks and other duties within the volunteering team. Assist in the promotion of volunteering opportunities at internal and external events, and within the wider community. Liaise with external corporate, education and community stakeholders to ensure effective communication and information sharing regarding volunteering placements, work experience, corporate volunteering days and other initiatives.
Contribute content and ideas to volunteer newsletters and other communications. Assist in the preparation of reports relating to volunteering as required. Attend and contribute to team and department meetings as required. Work as an integral part of the team, being sensitive to the needs of the whole team and supportive of other team members.
Work within agreed hospice policies, procedures and guidelines. Participate in an annual appraisal and undertake training to maintain and develop knowledge and skills as required. Any other duties as deemed necessary by the Volunteering Development Manager or Income Generation & Communications Director.