Job Description
We have a fantastic casual opportunity for a Customer Service Advisor to join our team at Victoria Coach Station.\n\nAs a casual there are no set shifts.\n\nShifts can be any time or day of the week.\n\nVictoria Coach Station is open 24 hours, 7 days a week.\n\nThe Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy transport environment, selling tickets in and around onsite at London Victoria, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.\n\nSuccessful applications will be invited to attend an onsite interview on Friday 18th July 2025.\n\nWhat you'll do...\n\nConsistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction\n\nEffectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption\n\nProactively look for opportunities to up-sell National Express services and products\n\nProvide support and assistance to customers, colleagues and driver teams\n\nBe fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role\n\nAssist in the training and development of peers and promote DOH rules and maintain a safe working environment\n\nEnsure established safe working processes are adhered to at all times\n\nPromote a cohesive, empowered and engaged working environment\n\nWhat you'll need...\n\nEnglish language skills\n\nExperience of front-line customer service in a fast paced environment\n\nPositive attitude to customer service and personal development\n\nAbility to work in a team or independently on your own initiative\n\nGood levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time\n\nThe ability to work shift patterns including weekends and bank holidays to meet business demands.\n\nNational Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. \n\nWe are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.\n\nWe reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.\n\nThings to Note...\n\nAt National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.\n\nAs part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment