About The Role
Are you passionate about delivering exceptional service through efficient administrative support? Join our vibrant Customer Installation Centre at Wren Kitchens in Barton-Upon-Humber, where you’ll play a vital role in supporting our service teams and approved installers to make our customers’ dream kitchens and bedrooms turn into reality. As a Customer Service Administrator you'll handle a variety of key and important administrative tasks, including booking installers for installation appointments while coordinating deliveries, supporting the resolution of customer issues and processing installer invoices. If you thrive on solving problems, communicating effectively, and going the extra mile to deliver outstanding service, this role is for you! Key Responsibilities:
1. Proactively resolve queries and concerns across various contact channels.
2. Coordinate customer deliveries with installation appointments and availability.
3. Provide exceptional, inspirational experiences that exceed expectations.
4. Identify and report on processes impacting customer satisfaction.
5. Support our Approved Installers by assisting with customer-related queries.
6. Make creative and responsible decisions to resolve issues effectively.
What Wren Offer:
7. Life Assurance after 2 years' service
8. Access to Benenden health and discount platform after 1 years of continuous service
9. Personalised progression plan with clear career opportunities
10. Individual training budget for personal development
11. EE discount
12. Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
13. Eye Care Vouchers
14. Refer a Friend Scheme
15. Free onsite gym
About You
16. Confident communicator who enjoys building relationships.
17. Reliable individual with excellent computer skills and comfortable navigating multiple systems.
18. A genuine desire to develop your customer service expertise.
19. Passionate individual who want to make a real difference to the customer experience.
About The Company
Wren Kitchens is the largest kitchen and bedroom retailer in the UK, with £1billion+ turnover, more than 100 UK showrooms and an exciting expansion into the USA. We don’t just sell kitchens and bedrooms - we manufacture, deliver and install them too. Making dreams come to reality!