Location: Cardiff (Hybrid Working)Hours: Monday to Friday, 9:00am – 5:30pm
Art of Travel Group is looking for a friendly, organised and customer-focused individual to join our growing team as a Customer Care Specalist.
In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their travel experience. You will handle customer enquiries, resolve issues efficiently, and work closely with our manager and sales teams to ensure a seamless customer journey.
Key Responsibilities
* Respond to customer enquiries via phone and email
* Assist customers with their check in with airlines and cruise operators
* Provide outstanding customer service and support
* Resolve customer issues promptly and professionally
* Maintain accurate customer records and documentation
* Liaise with internal teams to ensure customer satisfaction
* Collection of travel documents from our Cardiff office to process ready for postal
* Deal with administrative tasks as required
What we’re Looking For
* Excellent communication and interpersonal skills
* Strong organisational abilities and attention to detail
* A positive, proactive and customer-focused approach
* Confidence using Microsoft Office and CRM systems
* Ability to work independently and as part of a team
What We Offer
* Hybrid working arrangement
* Monday to Friday working hours – no weekends
* Supportive and friendly team environment
* Opportunities for development and career progression
* Company pension
* Free parking
* On-site parking
* Work from home
* Work Location: Hybrid remote in Cardiff
If you are passionate about delivering exceptional customer service and would like to join a successful and growing travel business, we’d love to hear from you.
Email your CV and covering letter to Rachel-
J-18808-Ljbffr