Job Description
Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for an exceptional Deputy Front Office Manager to help lead our reception and guest experience operation with confidence, creativity, and genuine care.
About the Role:
As Deputy Front Office Manager, you’ll be a key leader in ensuring every arrival, departure, and moment in between feels effortless and personal. You’ll support the Front Office Manager in running a smooth, efficient, and beautifully presented department — while coaching and inspiring the team to deliver service that feels both polished and warm. This is a hands-on leadership role in a fast‑paced, luxury environment where no two days are the same. You’ll thrive if you love people, problem‑solving, and creating memorable guest experiences.
Your Role as Deputy Front Office Manager:
1. Leads the Front Office team with positivity, professionalism, and a calm presence.
2. Ensures every guest receives a seamless, personalised welcome and farewell.
3. Supports daily operations including check‑ins, reservations, billing, and guest communications.
4. Coaches, develops, and motivates the team to deliver exceptional service.
5. Works closely with Housekeeping, Spa, Restaurants, and Lake House teams to coordinate flawless stays.
6. Handles guest feedback with empathy and confidence.
7. Upholds high standards of presentation, accuracy, and luxury service.
8. Acts as Duty Manager when required.
Qualifications
What We’re Looking For:
9. Experience in a supervisory or management role within luxury hospitality.
10. A natural leader who inspires trust and brings out the best in others.
11. Someone who thrives in a guest‑facing role and genuinely loves hospitality.
12. Strong organisational skills and attention to detail.
13. Confidence with systems, processes, and multitasking.
14. A warm, engaging personality with a calm, solutions‑focused approach.
Additional Information
What We Offer:
15. The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
16. A supportive, dynamic and creative environment.
17. Opportunities for growth and development within the Gilpin family.
18. Staff meals, uniform, and generous gratuities.
19. A stunning Lake District setting that inspires every day.
20. The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
21. The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start
Salary: £32,500
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.