Job Title: Hire Desk Controller Crawley (outskirts) Competitive salary Full-time, Permanent About the Role Lloyd Recruitment Services are working with a leading construction and plant hire organisation in Crawley. They are currently seeking an organised and customer-focused Hire Desk Controller to join their team. This role is central to the smooth day-to-day operation of the hire desk, ensuring excellent customer service, efficient coordination of equipment, and accurate administration throughout the hire process. Key Responsibilities Managing incoming hire enquiries via phone, email, and in person Coordinating equipment availability, deliveries, and collections Preparing hire contracts, off-hire notes, and related documentation Liaising with drivers, engineers, and internal teams to ensure smooth operations Monitoring hire periods and ensuring timely returns Maintaining accurate records on the hire system Resolving customer queries and handling issues in a professional mannerSkills & Experience Previous experience in a hire desk, rental, logistics, or similar environment (preferred) Strong customer service and communication skills Excellent organisational skills with the ability to multitask Confident using computer systems and hire/ERP software Ability to work well under pressure in a fast-paced environment A proactive and team-oriented approachWhat We Offer Competitive salary and benefits Friendly and supportive working environment Opportunities for training and career development Stable, long-term employmentExtra info: Refer a friend and earn up to £500 (see website for details) Due to high application volumes, only shortlisted candidates will be contacted. If you don't hear back within 5 days, please assume you have not been successful By applying, you accept Lloyd Recruitment Services' Privacy and GDPR Policy (see website)Lloyd Recruitment Services are acting as an employment agency for this vacancy and are an equal opportunities employer