Warm Welcomes: Host, greet, and assist all visitors and colleagues with a professional, concierge-level approach.
Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
Technical Support: Provide first-line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
Queue Management: Proactively manage queues to streamline arrival and departure experiences.
Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
Escorting: Connect visitors with their required destinations within the building.
Security: Be vigilant at all times to keep colleagues and visitors safe.
Main Duties
* Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
* Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
* Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
* Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
* Local Expertise: Provide comprehensive information about local attractions, services, and events.
* VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
* Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
* Visible Support: Act as a tangible and accessible point of service for all inquiries.
* Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities, and events.
Experience: Minimum 2 years in high-end hotels, prestigious corporate workplaces, or premium hospitality.
Skills: Exceptional verbal, written, and interpersonal communication skills; immaculate grooming and personal presentation; proficiency in Outlook, Word, Teams, Chrome; experience with visitor management tools like Condeco; ability to handle high volume of queries over different platforms; customer service mindset aligned with a "How can I help" approach.
Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.
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