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Full details of the job.
Vacancy Name
Vacancy Number
Vacancy Number VN2073
Location City
Location City Bristol
Employment Type
Employment Type Permanent
About us
We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.
We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.
Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.
We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.
About the job
Recognised for our excellent quality, Best Practice Network (BPN) is a national provider of the Early Career Framework (ECF) and National Professional Qualifications (NPQs) and is the largest provider of Early Years Initial Teacher Training (EYITT). With recent Initial Teacher Training (ITT) Accreditation, we are now one of just a few organisations delivering the full golden thread of teacher CPD nationally. BPN is also an award winning apprenticeship training provider, the sole provider of the new national EY SEN Programme, and provider of supplementary CPD programmes to the education sector including the National Award for SEN Coordination (NASENCo) and Higher Level Teaching Assistant (HLTA) status.
BPN’s vision is for every child to access an excellent education regardless of background. Over 20,000 school staff are taking qualifications with us, with 90+ delivery partners and 2000+ associate facilitators, assessors, tutors and coaches across the UK and beyond.
Our quality, growth and success depend on our collaborative, innovative and friendly employees. Our core team enjoy flexible working arrangements, a generous benefits package, with career development opportunities enhanced by the connections across Supporting Education Group, our parent company.
Our Values are to Strive for Excellence, Inspire Learning, Work as a Team and Act with Integrity.
The Position
Reporting to the Enrolment Manager, the Enrolment Coordinator role is integral to the delivery of high-quality programmes and requires excellent customer service, efficient coordination of the learner onboarding process and effective support and coordination services. Within the team you will be designated certain areas of responsibility that will change dependant on the needs of the team, the business and your own professional development.
Enrolment Coordinators will work closely with their team,the Sales, Marketing, Partnerships and Finance teams to ensure an outstanding end-to-end experience for learners. Cross-team collaboration is encouraged.
Responsibilities
Respond to enquiries through various platforms including Zendesk and phone calls
Ensure that enquiries are acknowledged and dealt with promptly, efficiently and courteously
Process programme applications to ensure completeness and eligibility
Independently follow the full onboarding process for all learners
Book and complete applicant interviews to verify eligibility and ensure learners start within their chosen timeframe
Inform learners of their first day of learning details
Proactively check applications to maintain compliance with apprenticeship funding rules
Work with colleagues to document and improve processes
Take ownership of and provide visibility into the progress towards KPIs
Role model values including working collaboratively, striving for excellence, working with integrity and undertaking continual learning
Adhere to Best Practice Network and Supporting Education’s policies and standards
Any other duties as may be required
Targets
Applications processing and enquiry response times
Application conversion rates
Programme withdrawals and deferrals
About you
Person Specification
Education and qualifications
Degree or equivalent
Evidence of CPD
Experience, skills and attributes
Be reliable, hardworking and professional
Have proven customer service-related experience
Possess an excellent customer service manner, both written and spoken
Have the ability to organise, plan and prioritise time and tasks effectively
Work well under pressure with the ability to deal with issues as they arise
Be open to change, actively seeking ways to improve all aspects of the business
Be highly competent using MS Office and Teams
Demonstrate accuracy and attention to detail
Driven to see things through to successful completion and results
Highly numerate and literate
Understanding of the wider education and schools’ landscape
Knowledge of and affinity for the Education & Skills sectors
Creative, innovative and able to solve problems
What we Offer
* 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
* We pay for a Healthcare Plan once you’ve passed probation, which includes access to a private GP.
* From day 1, free life insurance covering up to x4 your salary.
* We’ll both add money into your pension pot after 3 months.
* Get 25% off online learning resources for year 1 to GCSE with EdPlace.
* Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.
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