Join to apply for the Global Service Desk Analyst role at P&I Insurance Services
1 day ago Be among the first 25 applicants
Join to apply for the Global Service Desk Analyst role at P&I Insurance Services
up to £36,000
My client is a TOP London Market insurer looking for a motivated and customer-focused Global Service Desk Analyst.
London based
up to £36,000
My client is a TOP London Market insurer looking for a motivated and customer-focused Global Service Desk Analyst.
This position is ideal for someone with 2-4 years of experience in desktop support or help desk roles.
The successful candidate will provide technical assistance across various platforms, assist with account administration, and support Microsoft 365 and Office technology environments.
This position will primarily support staff located in the UK and globally.
This is a hybrid role expected to be in the office 3 days a week minimally
Responsibilities
* Service desk and 1st /2nd level support Technical Support
* Provide Tier 1 technical support for desktop hardware and Windows operating systems
* Build, image, and otherwise configure desktop computers and laptops
* Use remote tools to troubleshoot and resolve user issues
* Perform service desk operations using a ticketing system
* Provide support for printing and scanning devices
* User Account Management
* Manage user and group accounts in Microsoft Entra and Active Directory
* Reset passwords, manage MFA, and apply conditional access policies
* Provision and manage user access with a basic understanding of SSO
* Microsoft 365 Administration
* Handle user account management and license assignments
* Troubleshoot Exchange Online email issues, including mailbox access and distribution list management
* Create and support SharePoint sites
* Perform basic administrative tasks for Microsoft Teams Phone
Qualifications
* 2 - 4 years of experience in IT support or related roles
* Proficiency in Microsoft 365 user and license management
* Hands-on experience with Microsoft Entra, Active Directory, and Exchange Online
* Basic PowerShell scripting skills
* Experience with remote support tools and ticketing systems
* Strong problem-solving skills and analytical thinking
* Good communication skills with a focus on customer satisfaction
* Ability to lift IT equipment.
* Minimum of 2-4 years' experience of working in a Service Desk support function, ideally in a financial service organization with 250-1000 users
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
Referrals increase your chances of interviewing at P&I Insurance Services by 2x
Get notified about new Service Desk Analyst jobs in London, England, United Kingdom.
City Of London, England, United Kingdom £35,000.00-£40,000.00 4 weeks ago
Workspace Helpdesk Coordinator (Entry Level)
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
Onsite IT ServiceDesk Support Analyst (2nd line)
Surbiton, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 day ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
City Of London, England, United Kingdom £50,000.00-£70,000.00 1 day ago
City Of London, England, United Kingdom £40,000.00-£40,000.00 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 3 weeks ago
Dartford, England, United Kingdom 1 week ago
London, England, United Kingdom 4 hours ago
IT Support Analyst - Global Law Firm - HYBRID
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr