We are seeking a Temporary Customer Service Advisor to provide excellent support to clients within the business services industry. The role is based in Leeds and will involve assisting customers with their queries and ensuring high-quality service delivery.
Client Details
The employer is a well-established organisation within the business services industry. Known for its commitment to excellence, the company operates as a medium-sized enterprise and offers a professional work environment focused on delivering exceptional customer service.
Description
Respond to customer inquiries through inbound calls and emails.
Maintain accurate records of customer interactions and transactions in the system.
Resolve customer issues by providing appropriate solutions and alternatives within a timely manner.
Collaborate with team members to address customer concerns effectively.
Stay informed about the company's products and services to provide accurate information to customers.
Escalate complex or unresolved issues to the appropriate department or manager as needed.
Support the team in achieving service level agreements and performance targets.
Contribute to a positive customer experience by maintaining a polite and professional approach at all times.Profile
A successful Temporary Customer Service Advisor should have:
Previous experience in a customer service role.
Strong communication and interpersonal skills.
Proficiency in using customer relationship management (CRM) software or similar systems.
Ability to multitask and prioritise tasks effectively in a fast-paced environment.
Problem-solving skills and a customer-focused mindset.
Attention to detail and accuracy in handling customer information.
Can commit to an immediate start temp to perm role.Please note this role is a fully office based position.
Job Offer
Competitive hourly pay & weekly pay.
Opportunity to gain experience within a reputable business services organisation in Leeds.
Temporary position with potential for further opportunities based on performance.
Supportive and professional team environment.If you are a dedicated customer service professional based in Leeds and are seeking a temporary role in the business services sector, we encourage you to apply today