What you’ll be doing
Deputy Store Managers are pivotal leaders in our largest stores. Working side by side with our Store Managers, they play a key role in shaping the day-to-day success of the operation. They lead from the front—driving performance, inspiring teams, and ensuring we deliver brilliant service and shopping experiences for our customers. They are accountable for the store’s performance, bringing energy and focus to every shift. They lead large teams of colleagues and managers, creating a culture where everyone can do their best work and where our purpose—to make good food joyful, accessible, and affordable for everyone, every day—comes to life.
What makes a brilliant Deputy Store Manager
* Our best Deputy Store Managers are focussed on our customers and our operations. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
* Significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
* A leader who role models excellent service and business values through teams of managers and colleagues.
* Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI’s.
* Experience managing ER cases including dismissals, confident in understanding and interpreting HR policies.
* Can lead change, delivering engagement on purpose whilst managing team wellbeing.
Essential Criteria
* You put the customer at the heart of what you do and can show it. Demonstrating a focus on customer experiences and improving them.
* You’ve managed a fast-paced operation, delivering results across service, sales, and team performance.
* You’re comfortable using data to plan ahead and make improvements that matter.
* You’ve handled employee relations cases, including dismissals, with a solid understanding of HR policies.
* You’ve helped build leadership capability — supporting managers and colleagues to grow and succeed.
* You’ve helped lead change, keeping your team engaged and focused.
* You consistently role-model what great looks like — living values and inspiring others to do the same.
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