Software Support Technician
* Annual Salary: £26,000
* Location: Burton-On-Trent
* Job Type: Full-time on site
* Please note a driver's license is essential for this
Delighted to present an IT Software Support Technician role for one of our clients based in Burton-On-Trent, who are a rapidly growing software company.
This role would be ideal for someone who is self-motivated, a team player, and has a keen interest in technology. You will be improving customer and client relations in a friendly, laid-back environment.
Day-to-day of the role:
* Answering support requests via both telephone and email.
* Providing answers to client’s questions by identifying problems, researching answers, and guiding the client through corrective steps.
* Installing and configuring our software products.
* Logging calls using our in-house systems.
* Providing training to new and existing clients on our software both in-house and on-site.
* Testing and learning the latest Rental and Fleet Management system (RFM).
Required Skills & Qualifications:
1. A keen interest & understanding of technology & computers.
2. Excellent communication skills both verbally and in writing.
3. Problem-solving skills and a technical, logical thought process.
4. Self-motivated with a willingness t...