Customer Success Implementation Specialist
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Full-time, Hybrid role (office based at least 3 days a week)
Office base in Quedgeley, Gloucester
What you’ll love about this role
You will be joining a fast paced, multi award-winning, market leading Educational Technology Company based in Quedgeley, Gloucester.
Avantis is a leading educational technology company focused on bringing immersive Virtual Reality (VR) learning experiences to classrooms around the world. Our mission is to empower educators with innovative tools that inspire students, enhance engagement and improve learning outcomes.
What will you be doing
The Customer Success Implementation Specialist will play a pivotal role in supporting and coordinating the delivery of onboarding and training activities for our customers. You will help oversee the quality and consistency of onboarding sessions, provide feedback and guidance to colleagues and support the Training Team Leader in implementing onboarding initiatives. This role is ideal for an experienced onboarding person equipped with supervisory skills while remaining hands-on in customer delivery.
Key responsibilities will include
* Deliver high-quality bespoke onboarding and training sessions (online and onsite where required).
* Act as a mentor and first-line support for onboarding queries, offering coaching, guidance and feedback.
* Support the Training Team Leader in monitoring onboarding effectiveness and ensuring quality standards are met.
* Coordinate day-to-day onboarding schedules, ensuring coverage and timely delivery of sessions.
* Proactively communicate with customers to ensure training is completed and any issues are resolved promptly.
* Assist with developing training resources, documentation and best practice guides as needed.
* Monitor and track customer onboarding data, escalating risks to the Training Team Leader as needed.
* Build strong working relationships with internal teams to ensure a seamless customer journey
Key Skills, Experience and Qualifications
* Experience delivering customer onboarding and training.
* Strong interpersonal and communication skills, with the ability to coach peers.
* Ability to work in a fast-paced, high-growth environment.
* Experience in customer service, education, training or a related field.
* Preferred experience with CRM and online training tools.
* Preferred experience of understanding the use of technology in classrooms.
* Be outgoing, confident and able to quickly build rapport with customers and colleagues.
* Supportive and approachable, with a natural ability to mentor others.
* Well-organised, with strong time management and prioritisation skills.
* Resilient, resourceful, and proactive with a can-do attitude..
Avantis Education provides a fun, exciting work culture that thrives on self-starters and individuals that can help shape and grow our future. We are a well-established Company that is continually growing and looking for strong team players who are not afraid of working independently to bring innovation into all that we do as a global education technology leader.
To find out more about our product please go to www.classvr.com
If this role sounds like the right fit for you, we can't wait to hear from you.