Mobile &Tablet Repair Engineer - £27,000/£35,000 per annum - Guiseley
Principal IT are working with an IT repairs business that are looking for a mobile & tablet repair engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team, undertaking certified and on premise training covering numerous systems and software.
Reporting to the repair centre manager and the role is site based, 5 days a week (Monday-Friday/9-5:30pm).
As a Mobile & Tablet Repair Engineer, you will be a key member of the technical team, responsible for diagnosing, repairing, and refurbishing a wide range of mobile and tablet devices. You will work to defined SLAs, ensuring all repairs, testing, and service updates are completed accurately and on time. You will also be involved in secure data sanitisation procedures for mobile and tablet trade in projects, ensuring customer data is irretrievably erased prior to the re-marketing of their handsets.
Duties/Areas of Responsibility
Diagnose faults on mobile and tablet devices using both manual and software-assisted methods.
Complete high-quality repairs to manufacturer or Eden standards, including screens, batteries, charging systems, and board-level components (where trained).
Log accurate repair notes, assessments, and updates within the ticketing system in line with SLAs.
Test, validate, and quality-check repaired and refurbished devices prior to dispatch.
Support the wider team with inventory checks, parts handling, and updating device records.
Assist with refurbishment and reuse workflows, including data sanitisation and grading.
Contribute to recycling processing tasks as part of our WEEE and zero-to-landfill commitments.
Demonstrate excellent customer service when communicating with clients, partners, and internal teams.
Required Skills & Experience
Proven interest or hands-on experience with mobile, tablet, or general IT hardware.
Strong problem-solving skills with an analytical approach to diagnosis.
Good written communication skills for accurate ticket and report updates.
Competence with Microsoft Office (Outlook, Word, Excel) is beneficial but not essential.
Ability to follow structured processes and continually improve repair efficiency and accuracy.The Package:
If successful our client is offering a salary of £33,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme and private healthcare.
How to Apply:
If you are interested in hearing more about this mobile & tablet repair engineer vacancy or applying for the role please email me at or contact Principal IT Directly on LinkedIn.
INDGH