Customer Success Manager
Rockwell Collins UK Limited, Pegasus One, Gatwick Road, Crawley, RH10 9AY
Date Posted: 2025-12-12
Location: Crawley, United Kingdom
Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry.
We are currently on the lookout for a Customer Success Manager to join our team.
You must have technical knowledge, customer service and technical deployments experience, with an understanding of IT/Networks, Air to ground communications and operation systems in the aviation arena.
In this role, you will apply your technical experience and customer focus to support, train and deploy products and services under the Collins – Connected Aviation business unit. You will resolve a broad range of technical challenges, varying in complexity while providing a world‑class service experience to the overall success of the business.
This role is a Hybrid role with two days a week in office.
What You Will Do
* Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers.
* Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs, how they operate, identifying new opportunities and conducting quarterly business reviews to enhance our service offerings.
* Develop and provide technical training for all customers and services as required.
* Close collaboration with Product owners, Program Management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests/ideas from customers to supplement product improvement.
* Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.
Experience & Qualifications we prefer
* Minimum of 3 years’ experience in a similar role is essential.
* Knowledge of Air to Ground and ground communication networks and systems.
* Ability and confidence to interact with customers on all levels including Senior Directors, Engineering, Flight Operations, and business management.
* Fluent in Microsoft Office environment.
Highly Desirable
* Understanding of Airline Operational processes and practices.
* CCNA / ITIL Certification.
* Working knowledge of ITIL, IT and networking principles.
* Spanish, French or Arabic language skills.
What You Will Learn
Professional Development: Gain access to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high-impact projects and initiatives. Thrive in a culture of continuous learning and innovation, where curiosity is encouraged and supported.
What We Offer
* 25 days annual leave + bank holidays.
* Competitive Salary.
* Bonus Scheme.
* Fantastic pension scheme.
* Critical illness cover.
* Income Protection.
* Private Medical Insurance, Employee Assistance Programme, the ability to buy holidays, a cycle to work scheme & other great employee discounts.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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