Job Description
Job Title: Logistics Supervisor
Department: Operations
Contract: Permanent
Hours 37.5, Monday - Friday
Reporting to: Operations Manager
Location: Warrington
Duties to include:
* Accountable for delivery of a sustainable, effective profitable collection and sortation operation.
* Reporting to Operations Manager, ensuring delivery of the GFS service using the GFS fleet; 3rd Party suppliers; the GFS depot and hub locations throughout the UK
* Co-ordination of transport operations to ensure optimal utilisation of resource, equipment and technology
* Regularly meet with the Operations team to set tasks, re-define priorities and review progress.
* Working with Operations Manager, seek improvements in current reporting mechanisms to automate and stream-line Operational and financial metrics
* Manage all GFS operational activities to achieve department and business KPI's
* Controlling the operational cost as a % of customer revenue
* Controlling the operations' cost per parcel
* Controlling cost of collection service as defined by customer SLA
* Ensuring 3rd party suppliers and GFS fleet maintain the agreed collections performance
* Ensure all 3rd party and GFS collections are carried out within the agreed target-time
* Ensure all operational costs are budgetary constraints, identifying and addressing variances to budget
* Ensure the Operations support team adhere to agreed % of correspondence is completed on time and in-line with at month-end.
* Ensure all services outside of the agreed customer SLA are agreed in advance with the customer or senior manager.
* Implement efficient processes and drive a culture of continuous improvement across the team and working collaboratively with cross-functional and commercial teams
* Ensure compliance with local and international laws (e.g. data protection GDPR)
* Mentor and motivate direct reports and existing team to achieve productivity, engagement and savings supporting their development and Business succession-planning
Education and Experience:
Essential:
* Operational / Planning management experience in logistics industry
* Ability to carry out analysis to develop and interpret data for reporting purposes
* Experience of developing, implementing and managing change
* Excellent leadership skills to lead and drive a team through a period of change
* Ability to engage and influence internal stakeholders and suppliers to effect best in class
* Attention to detail
* Ability to work under pressure
* Ability to travel to geographical sites
* Good level of English & Maths
* Strong IT skills - Microsoft Office
Personal:
* Excellent interpersonal understanding and excellent communication skills
* Listens to and values the opinions of others
* Tolerant and tenacious
* High level of integrity, trust and respect
* Ability to make decisions
* Good problem-solving skills
* Adaptable and flexible with a positive 'can-do' approach
* Challenges assumptions and encourages change
* Reliable
* Self-motivated with an ambition to succeed
* Ability to work on own or as a team
* Good time management skills and well organised