Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description Job title: Luggage Porter
Department:Front of House
Inspired & supported by:Head Porter
Salary: £28,154 (including service charge)
Your purpose will be: To be a key player at the heart of our operation. Taking pride in supporting a perfect arrival and memorable departure for our guests. Honouring guest requests throughout their stay with efficiency and personality.
You will be accountable for:
Ensuring the delivery, security and storage of guest luggage and belongings
Delivering all guest requests in line with our service standards while taking every opportunity for personalisation
Working closely alongside the Front of House team to assist with a wide variety of guest requests
Always putting our guests first
Your key responsibilities & contribution will be:
To provide a seamless luggage service while assisting with the arrival/departure experience.
To accurately record all guest luggage and to ensure it is handled and stored securely
To engage enthusiastically in guest interactions demonstrating knowledge and personality
To use correct lifting and carrying procedures
To be present in the Front Hall and the entrance of the hotel to assist guests and the Front of House team wherever needed
To have thorough knowledge of hotel services, facilities and local area to share with our guests
Polishing guest shoes
Ensure that all deliveries for guests and for colleagues are correctly recorded and delivered to the correct destination in a timely fashion
Provide errand services for guests as requested
Carry out wrapping and packing of parcels
Sort the incoming mail and deliver to the designated areas
To assist the door team in providing parking assistance upon arrival and departure of guest vehicles
When accepting a vehicle ensure relevant checks are carried out and recorded
Other duties as specified by Guest Experience leadership
Qualifications What you will need to do this role:
Essential :
The ability to prioritise and organise yourself
Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
Able to work under pressure and at high speed.
Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
CAN DO attitude and able to adapt to changes
Problem solving abilities
Attention to detail
Highly responsible and able to work independently with little supervision and also able to follow directions thoroughly
Flexibility to work different shifts
Desirable :
1 year minimum experience in the hospitality industry preferred.
Experience in valet parking
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information What’s in it for you?
Competitive salary, pension, and life assurance
31–33 days of holiday (including public holidays)
Cashback for wellbeing/healthcare expenses & Perkbox
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay at The Savoy after probation
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access, cycle-to-work scheme and Virgin Active membership discount
Season ticket loan for commuting
Employee assistance program
English classes, optician reimbursements, and local discounts for F&B and retail
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