Job Overview
We have two exciting opportunities for enthusiastic, motivated and organised individuals to join our Ward Clerk team within the Surgical Directorate. The roles are:
* Clerk role – based on Wansbeck General Hospital Ward 15 (SDU), Monday to Friday 07:30-15:30.
* Relief Clerk role – based across North Tyneside General Hospital, Monday to Friday 07:00-17:00 (ward dependant), predominantly 07:30-15:30.
Both positions are 12-month fixed‑term contracts, working over five days per week. Occasional weekend days or broader trust‑wide cover may be required with notice.
Key Responsibilities
* Provide a competent and efficient reception service, acting as the first point of contact on telephone or face‑to‑face for patients, visitors and other healthcare professionals.
* Input data regarding all admissions, transfers and discharges onto the Patient Administration System correctly.
* Facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
* Respond to telephone and email queries in a timely manner.
* Work as a team member within the Ward Clerk team, with guidance from colleagues and the team lead as required.
* Meet and greet patients at the department’s reception desk, ensuring they are clerked in and out of the clinics appropriately using the PAS system.
* Receive and make telephone calls to and from patients and staff, taking messages appropriately and dealing with queries accordingly.
* Manage service electronic mail boxes for follow‑up appointments.
* Manage departmental stationery & uniform ordering.
* Computerised recording and registration of all patient data.
* Support the upkeep and development of department information using information technology and word processing skills.
* Undertake duties to cover for annual leave and sickness of other team members.
Closing Date
This advert closes on Sunday 14 Jun 2026.
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