Job Title: Major Incident Manager (Contract, VP Level)
Job Description
This contract Major Incident Manager role sits at VP level and leads the end-to-end management of high-severity technology incidents within a complex, regulated environment. You will take full command of incidents from initial detection through to service restoration, ensuring clear executive communication, coordinated cross-technology recovery and informed decision-making that directly supports operational stability. This senior position requires you to onboard rapidly and operate autonomously within a condensed timeframe, taking ownership of incident command, stakeholder engagement and risk-based communication.
Responsibilities
1. Lead and coordinate major incidents across a broad technology landscape including infrastructure, applications, middleware, cloud, end-user computing, networks, identity, data and third-party services.
2. Establish and run an effective incident command structure, defining team roles, managing bridge calls and setting a clear communications framework to ensure ownership, rapid triage and decisive action.
3. Drive service restoration by coordinating technical subject matter experts, vendors and operations teams, proactively removing blockers and managing dependencies to restore services as quickly as possible.
4. Maintain operational discipline during incidents by capturing timelines, actions, risks and decisions accurately in real time and providing regular, structured updates to senior management stakeholders.
5. Manage senior stakeholders across Technology and Business functions by setting realistic expectations, shaping the impact narrative and escalating issues decisively when required.
6. Perform rapid risk and impact analysis for outages, assessing business impact, data and security exposure, regulatory and compliance risk, downstream system dependencies and potential reputational impact.
7. Drive timely escalation and mitigation decisions based on risk, and deliver clear, risk-based communications to senior stakeholders throughout the incident lifecycle.
8. Provide post-incident stakeholder management, including hosting meetings with senior technology stakeholders to coordinate follow-up actions and ensure alignment on remediation and prevention.
9. Support Change and Problem Management activities when required, including change risk management and post-incident reviews to identify root causes and improvement opportunities.
10. Perform concise and accurate handovers of live incidents to inter-regional counterparts in a follow-the-sun operating model, clearly summarising actions taken, current impact and outstanding risks to ensure seamless continuity of incident management.
11. Contribute to a culture of disciplined incident management by reinforcing best practices, consistent communication standards and high-quality documentation during and after major incidents.
Essential Skills
12. Proven experience in incident management, with specific expertise in leading major incidents in complex, regulated technology environments.
13. Demonstrable experience operating as a Major Incident Manager, taking full command of high-severity incidents from detection through restoration.
14. Strong background in Major Incident Management processes, including incident command structures, bridge call facilitation and structured communication.
15. Hands-on experience working across multiple technology domains such as infrastructure, applications, middleware, cloud, end-user computing, networks, identity and data.
16. Practical experience with cloud environments and services, enabling effective coordination of cloud-related incident recovery.
17. Strong knowledge of Windows-based environments and their associated incident and recovery considerations.
18. Ability to onboard rapidly and perform duties autonomously within a condensed timeframe, meeting expectations for a senior-level role.
19. Excellent stakeholder management skills, including the ability to engage senior technology and business leaders, manage expectations and influence decisions under pressure.
20. Proven ability to perform rapid risk and impact assessments, including business, regulatory, security and reputational considerations, and to communicate these clearly to senior stakeholders.
21. Strong communication skills, with the ability to provide crisp, structured and timely updates to executive audiences during high-pressure situations.
22. High level of organisational discipline, with the ability to capture and manage timelines, actions, risks and decisions accurately in real time.
Additional Skills & Qualifications
23. experience working within regulated industries, with an understanding of regulatory and compliance risks associated with technology incidents.
24. Exposure to Change Management and Problem Management processes, including post-incident reviews and change risk assessments.
25. experience coordinating third-party vendors and external service providers during major incidents.
26. Familiarity with follow-the-sun operational models and inter-regional handover of live incidents.
27. Ability to chair and host meetings with senior technology stakeholders, ensuring clear outcomes and agreed actions.
28. Comfort working in a high-intensity, senior-level role that requires autonomy, accountability and rapid decision-making.
Why Work Here?
You will join a culture that prioritises learning, collaboration and continuous improvement, where incident management is treated as a critical discipline and your expertise is highly valued. The environment encourages knowledge sharing and teamwork, with structured processes that support clear communication and decisive action during high-impact events. You will work alongside experienced technology professionals across multiple domains, gaining exposure to complex systems and regulated environments while contributing directly to operational resilience. The role offers a balance of structured office-based collaboration and defined on-call commitments, providing clarity around expectations and the opportunity to develop your leadership profile in a senior, visible position.
Work Environment
The role is based in an office environment with a strong emphasis on in-person collaboration, with a requirement to work on site at least three days per week and additional in-office presence during onboarding. You will typically work a nine-hour shift, either 07:30 to 16:30 or 08:30 to 17:30, providing daytime coverage for major incidents. There is periodic on-call coverage during bank holidays and weekends on a rotational basis, typically once every six weeks, with 12-hour coverage on both Saturday and Sunday. You will operate within a follow-the-sun model, collaborating closely with inter-regional teams to ensure seamless handover of live incidents. The environment is technology-focused and fast-paced, with exposure to infrastructure, applications, middleware, cloud, end-user computing, networks, identity, data platforms and third-party services. Dress expectations align with a professional office setting, supporting a formal yet collaborative work atmosphere.
Location
London, UK
Rate/Salary
- GBP Daily
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.