Role: 3rd Line Support Engineer Location: Milton Keynes Salary: Up to £48,000 Type: Full-time, Permanent We're working with a fast-growing Managed Service Provider that specialises in delivering IT solutions to clients across the hospitality and events sector. With an expanding client base and a strong reputation for high-quality service, they are now looking to bring in an experienced 3rd Line Engineer to support their continued growth. Key Responsibilities: Provide advanced 3rd line support to a range of external clients, both remotely and client-facing Act as the technical escalation point for complex infrastructure, networking, and cloud-related issues Take ownership of incidents through to resolution, ensuring minimal disruption to client operations Work directly with clients, building strong relationships and delivering a high standard of service Support the planning, design, and implementation of core infrastructure and cloud projects (particularly Azure migrations and deployments) Lead on technical project delivery where required, ensuring work is completed on time and to a high standard Produce and maintain clear technical documentation for client environments and internal processes Assist in mentoring and supporting 1st/2nd line engineers Key Skills & Experience: UK Driving License Required Strong experience working in an MSP or multi-client environment Solid hands-on experience with Microsoft Azure (deployments, migrations, administration) Strong networking skills, including configuration and troubleshooting of: Cisco routers and switches DrayTek firewalls Good understanding of Windows Server, Microsoft 365, and virtualisation technologies Excellent communication skills and a client-focused approach What They're Looking For: A proactive, solutions-driven engineer who can take ownership of issues and projects Someone comfortable working in a fast-paced, client-facing environment A team player who's keen to grow with the business Benefits: Competitive salary up to £48,000 25 days holiday bank holidays Pension scheme Ongoing training and certifications, including support for Azure qualifications Exposure to a wide range of technologies and projects Clear progression opportunities within a growing MSP Regular team socials and events Supportive and collaborative team environment Opportunity to work closely with clients and make a real impact Flexible working options (where applicable)