Summary
As the Regional Manager for the South Coast West region, you will lead the commercial growth and profitability of your portfolio by delivering the regional retail plan and achieving key KPIs. You will champion a customer-first culture, ensuring exceptional service standards and using customer insight to shape continuous improvement. Through inspiring, visible leadership, you will empower Store Managers and their teams to deliver high performance while building a strong, future-ready talent pipeline across the region. You will play a critical role in developing capability at all levels, ensuring robust succession and colleague engagement. Above all, you will ensure every store operates safely, legally, and in line with the values and standards that protect our colleagues, our customers, and the M&S brand.
What You Will Do
* Lead your region to deliver strong sales, profitability and full P&L accountability across all stores.
* Achieve key performance metrics across Profit, Customer and Colleague measures by driving operational excellence.
* Ensure consistently high product presentation and visual merchandising standards, delivering all campaigns, events and launches brilliantly.
* Build diverse talent plans, ensuring internal talent is identified and developed alongside external talent.
* Lead and embed transformation programmes, develop change capability, drive Plan A initiatives, and create a high performance, digitally enabled culture.
Who You Will Be
* A leader who holds yourself and your teams accountable for performance, results and delivery of business objectives.
* Someone who proactively seeks insight from customers and colleagues, uncovering new commercial and service opportunities.
* Resilient and optimistic, maintaining momentum and focus even through challenging or fast-changing environments.
* A people leader who sets clear objectives, regularly reviews performance, and provides high quality coaching and feedback.
* A confident change leader who adapts style to different stakeholders, empowers teams, and guides others through transformation with clarity and involvement.
Benefits
* 20% colleague discount on all M&S products and many third-party brands (available once you've completed your probation).
* Competitive holiday allowance with the option to buy more.
* Discretionary bonus schemes linked to your performance and ours.
* Strong pension and life assurance to help plan for the future.
* Tailored induction and training to support your development from day one.
* Exclusive perks and savings through our M&S Choices portal.
* Market-leading family policies, including parental, adoption and neonatal leave.
* 24/7 wellbeing support, including virtual GP access and mental health services.
* One paid volunteer day a year to support a cause that matters to you.
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