As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description:
The Vendor Manager is responsible for overseeing key third-party vendor relationships to ensure services are delivered effectively, contractual obligations are met, and vendor performance supports the organisation’s operational and financial objectives.
Sitting within the Chief of Staff function, the role focuses on vendor governance, relationship management, financial oversight, and service performance monitoring. The Vendor Manager acts as the central point of coordination between business stakeholders, vendors, and internal functions such as procurement, finance, risk, and technology.
The role does not lead procurement activities but works closely with the procurement team during vendor selection, contract negotiation, and renewals. The primary focus is on ensuring vendors deliver value, meet service expectations, and operate in alignment with the organisation’s operational, regulatory, and financial requirements.
Why You Will Love It Here!:
* Flexibility: Hybrid Work Model
* Your Future: Professional Development Reimbursement with access to SS&C University
* Work/Life Balance: Competitive holiday scheme
* Your Wellbeing: Competitive benefits designed to support your wellbeing
* Diversity & Inclusion: We celebrate diversity and inclusion in everything we do
* Training: Ongoing, hands-on training customized to your career growth
What you will get to do:
Vendor Relationship Management:
* Manage day-to-day relationships with key vendors and strategic service providers.
* Act as the primary point of contact between the organisation and assigned vendors.
* Build strong, collaborative relationships that support effective delivery and issue resolution.
* Facilitate regular vendor governance meetings and performance reviews.
* Escalate and manage vendor-related risks, service issues, and disputes where required.
Vendor Performance Oversight:
* Monitor vendor performance against agreed service levels, contractual commitments, and operational expectations.
* Establish and maintain vendor performance reporting and service review processes.
* Identify trends, risks, or service gaps and work with vendors and internal stakeholders to address them.
* Support continuous improvement initiatives to enhance service quality and delivery outcomes.
Financial Oversight:
* Monitor vendor costs, invoices, and overall financial performance against contracted budgets.
* Support budget planning and financial forecasting related to third-party service providers.
* Ensure vendor services deliver value for money and align with business expectations.
* Provide financial reporting and insights to senior management regarding vendor spend and performance.
Vendor Governance and Risk Management:
* Support the development and maintenance of vendor governance frameworks and oversight processes.
* Ensure vendor activities comply with contractual obligations, internal policies, and regulatory requirements.
* Work closely with risk, compliance, and operational teams to ensure appropriate vendor oversight.
* Support vendor risk assessments and monitoring activities as required.
Procurement and Internal Stakeholder Coordination:
* Partner closely with procurement on vendor selection, contract negotiations, and contract renewals.
* Provide operational insights and performance feedback to inform procurement decisions.
* Coordinate with internal stakeholders to ensure vendor services align with operational needs and business priorities.
* Support onboarding and offboarding of vendors in accordance with internal governance processes.
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What You Will Bring:
Vendor and Relationship Management
* Strong ability to build and manage effective relationships with external vendors and internal stakeholders.
* Experience managing complex service delivery arrangements and vendor partnerships.
Financial Oversight
* Strong understanding of financial management principles, including budgeting, cost tracking, and financial analysis.
* Ability to monitor vendor spend and assess value delivered by third-party providers.
Governance and Risk Awareness
* Understanding of vendor governance frameworks and third-party risk management practices.
* Ability to identify risks and ensure vendor activities align with regulatory and organisational requirements.
Analytical Skills
* Ability to interpret performance data, service metrics, and financial information to identify trends and issues.
* Strong problem-solving capability with a structured and pragmatic approach.
Communication and Stakeholder Management
* Strong written and verbal communication skills.
* Ability to engage with stakeholders across operational, financial, and executive levels.
Organisation and Coordination
* Ability to manage multiple vendor relationships and competing priorities.
* Strong coordination and organisational skills with attention to detail.
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services