Who We Are
WTA Group is an international logistics company, on a fast growth trajectory. We support companies of all sizes and from all industries with their own growth strategies, by supporting their logistics. This includes the importing of materials and the exporting of products internationally.
WTA Group are over 100 years old, and customers and employees both remain loyal to the group with over 50% have worked with us for over ten years. This is evidence that people are at the heart of our business, and our reputation for customer service across the globe is second to none.
Key Role
To deliver service excellence to assigned import clients on a multimodal basis using expert knowledge of freight forwarding.
Key Responsibilities
* Complete all import operational responsibilities across all modes to allocated Imports clients and overseas agents with the highest level of service excellence.
* Actively negotiate with hauliers and partners ensuring best rates for our clients.
* Ensure all business is performed in the most cost-effective way.
* Proactively resolve customer supply chain queries within agreed time.
* Develop positive partnerships with clients, agents and suppliers.
* Proactively work with the Customer Excellence team to always ensure service excellence to clients.
* Escalate any business-critical matters to the Head of Operations.
* Put forward new ideas for efficiency and client service excellence to the Operations manager.
* Support the operational integration of new clients.
* Complete agent pricing as required accurately and within agreed timeframes.
* Ensure that all invoicing, profits, WIP’s and accruals are complete, in line with company policy.
Skills and Experience
* A comprehensive understanding and hands-on experience of client and operational requirements.
* Good understanding of Cargowise is a distinct advantage.
* Customs knowledge is desirable.
* Organisation skills.
* Strong communication skills both verbal and written.
* Attention to detail.
* Competency in delivering operational excellence.
Location: Hybrid with 3 days at our Manchester Head Office.
Company Benefits:
* Competitive salary DOE
* Company profit sharing bonus
* Pension 5% contribution
* Life assurance
* Income Protection insurance
* Full training pathway
* Employee Assistance Programme
* And many more...
Recruiters and agencies, please do not reach out to us about this post. We will be working with our list of recruiters that we already have.