Salary: £24,420 - 32,551 per year Requirements: Security Clearance: You must be able to obtain and maintain Full UK Eyes Only (SC/DV) Security Clearance. Residency: You must have been a continuous UK resident for at least the last 5 years. Citizenship: You must hold a valid British Passport. The Tech Basics: Familiarity with Windows 10/11, Microsoft 365, and basic networking (DHCP, DNS, Wi-Fi). Customer First Mentality: You dont just fix computers; you help people. Patience and empathy are your superpowers. Problem-Slaying Skills: A logical approach to troubleshooting. Even if you dont know the answer, you know how to find it. Communication: Clear, concise, and jargon-free communication skills. Bonus Points if You Have: CompTIA A, Network, or Microsoft Fundamentals certifications. Bonus Points if You Have: Previous experience in a Managed Service Provider (MSP) environment. Bonus Points if You Have: Familiarity with ITIL frameworks or ISO 27001 standards. Responsibilities: Act as the initial point of contact for all incoming technical queries via phone, email, and chat. Diagnose and resolve basic hardware and software issues (Windows/Mac, Office 365, connectivity, and peripherals). Log all incidents accurately in our service desk system, ensuring users are kept in the loop every step of the way. Set up new users, manage password resets, and handle basic Active Directory/Azure AD tasks. Identify when a problem needs more firepower and escalate it smoothly to our 2nd and 3rd-line teams. Maintain strict adherence to security protocols when handling client data and internal systems. Technologies: Active Directory Azure Hardware Support ITIL Microsoft 365 Network Office 365 Security Windows Cloud More: At NetSense, we live by our motto: IT Simplified. Were looking for a 1st Line Support Engineer who is as good with people as they are with PCs. We support high-security environments, so this role requires a high level of trust and the ability to handle sensitive data. We offer competitive pay, continuous training opportunities, and a culture where your voice is heard and your career progression is supported. Join us in our mission to make technology work seamlessly for our clients. last updated 11 week of 2026