Lettings Administrator
South West London
The Role
A leading estate agents are seeking a lettings administrator for their Residential Lettings team where no two days are the same. This is a fantastic opportunity for someone who is highly organised, customer-focused, and looking to build a successful career within property.
As a key member of the Residential Lettings department, you'll play an essential role in ensuring the smooth and efficient running of the team. You'll provide vital administrative support, help deliver an exceptional service to landlords and tenants, and be at the heart of a busy, professional environment.
Key Responsibilities
* Acting as the first point of contact for the department by answering incoming calls and directing enquiries professionally and efficiently.
* Providing excellent customer service to landlords, tenants, and applicants looking to rent or let properties, handling enquiries with confidence and enthusiasm.
* Supporting the team with general administration, including preparing and organising reports and correspondence where required.
* Coordinating property marketing, including arranging professional photography, floor plans, and EPCs, as well as creating brochures, window cards, and online advertising materials.
* Assisting with canvassing activities to help generate new business opportunities.
* Producing and collating departmental statistics and reports.
* Progressing tenancy paperwork and ensuring all documentation is completed accurately and efficiently.
* Carrying out occasional property viewings when required, delivering a positive and professional experience for prospective tenants.
* Liaising with contractors to arrange maintenance works, obtaining quotes, and keeping landlords informed throughout the process.
* Supporting the Property Management team with a wide range of day-to-day administrative and operational tasks.
* Managing tenancy administration, including utility notifications, check‑ins, and check‑outs.
* Assisting with the organisation and administration of service charges for block management properties.
You will have:
* Excellent customer service skills
* Strong administrative skills
* Strong IT skills
* A strong team player with good interpersonal skills
* Numerate
* Excellent communication skills
* Good time management skills
* Attention to detail
* Highly organised
* Experience of working in a fast‑paced administrative environment
* Experience of working in the property industry (min 2 years)
This is an exciting opportunity to join a busy and supportive Residential Lettings team where you will gain valuable industry experience and play an important part in delivering outstanding service to clients and tenants alike
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