Job Description
You will act as the central point of coordination for remedial actions - requesting quotes, securing approvals, raising purchase orders, and assigning works promptly.
Your ability to maintain clear communication and accurate documentation will be key to delivering timely resolutions and exceptional service to our clients.
Key Responsibilities
1. Review engineers’ PPM recommendations and identify required remedial works.
2. Request repair quotes from engineers and ensure accurate information upload.
3. Track submitted quotes and follow up to prevent delays.
4. Submit quotes to clients and monitor progress until approval is received.
5. Raise Purchase Orders (POs) in line with internal procedures during approval stages.
6. Update internal systems to reflect job status, progress, and completion.
7. Communicate effectively with engineers, subcontractors, and clients to keep all parties informed.
8. Ensure all documentation is stored correctly and meets compliance requirements.
Professional and Personal Competencies/Qualifications
9. Previous experience in a customer service, helpdesk, or administrative role.
10. Confident call handling skills with a calm and professional approach.
11. Strong IT literacy, particularly Microsoft Excel and Word.
12. Excellent communication and relationship-building skills.
13. High attention to detail with strong planning and organising ability.
14. A team player with a flexible and solutions-focused attitude.
15. Comfortable working in a fast-paced, service-led environment.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.