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Warranty manager

Sheffield
Permanent
Ford & Stanley Select
Warranty manager
Posted: 10h ago
Offer description

Warranty Manager Location: Network‑wide (north), with travel to Care Centres and suppliers Working Pattern: Hybrid – approx. 3 days on site / 2 days from home Salary: £64,832 per annum The Situation A major UK rail operator is seeking an experienced and autonomous Warranty Manager to take full ownership of its warranty management function. The current process is underdeveloped and reactive; the organisation is now shifting towards a proactive, data‑driven approach. With a significant number of new trains entering the fleet over the coming years, this is a pivotal moment to establish strong governance, improve performance, and maximise cost recovery. The Opportunity This is a high‑impact role within the Technical Services team, offering the autonomy to define strategy, refine Quality Management System Procedures (QMSP), and build a robust governance framework for warranty activity. You will manage one direct report (Fleet & Material Support Engineer) and act as the key interface between Technical Support Engineers, train owners, and major suppliers such as Unipart, Wabtec, and CAT. Key Responsibilities Strategic Governance — Establish and enforce a consistent, robust warranty governance process across five Train Care Centres. KPI Implementation — Develop and maintain KPIs to track claim volumes, success rates, losses, and disputes. Dispute Resolution — Lead commercial negotiat...

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