Job overview
An exciting opportunity has arisen to work on the Acute Stroke Unit as a ward clerk. The unit has 26 beds and admits stroke patients direct from the emergency department
The successful applicant will work jointly with another ward clerk and various members of the multidisciplinary team and will provide clerical and administrative support to nursing and medical staff in the ward area. They will ensure the efficient management of patients medical records and deal with telephone calls, dealing with any queries where possible and relay messages as needed.
The job is for 30 hours a week working mainly long days but may be required to work early and late shifts.
Main duties of the job
The ward clerk is an integral part of the team. Often the first person with whom relatives meet or speak to on the telephone to find out how their loved one is.
A ward clerk needs to be kind, compassionate and supportive, they must always be approachable and offer support not only to the patients and their families but to members of the ward team including wider multidisciplinary team members who may visit the ward.
The ward clerk must work closely with the ward manager to provide administrative support such as inputting monthly ward audits and maintaining the archiving system.
Working for our organisation
The Medicine for Older People and Stroke directorate’s primary focus is to provide care for patients who may have multiple co morbidities and require complex care. We provide a comprehensive service including Stroke, Frailty, Dementia and specialist care of older persons.
We have 8 wards in total which includes 7 acute wards on the Royal Blackburn Hospital site and one specialist stroke rehabilitation ward at Pendle community Hospital.
Detailed job description and main responsibilities
Assist in the reception of patients and relatives to the unit
Clerical duties associated with the admission, transfer and discharge of patients.
Enter patient information on a computerised system and obtain relevant electronic wristband and patient identification labels
Communicate with patients, visitors and colleagues by telephone, face-to-face or in writing, in furtherance of the effective running of the unit.
Ensure case notes are efficiently maintained, including filing episodic clinical and nursing notes, filing investigation reports and then send for coding.
Work closely with the ward coordinator and assist in booking of scans both inpatient and outpatient. Also including making follow-up appointments for patients when necessary.
Communicate and consult with other departments, internal and external to the Trust e.g., Patient Services, Community Matrons, Social Workers, and Ambulance service.
Collect and distribute mail for patients and staff.
General office duties e.g., filing, photocopying, general errands.
Working collaboratively with various members of the stroke Multi-disciplinary team.
Person specification
Attainments:
Essential criteria
* Computer skills
Special Aptitudes
Essential criteria
* Clear and accurate written/verbal communication and effective listening skills.
* Provide reasonable terms of hours worked, including weekends. Willing to adapt to the changing needs of the service.
* Demonstrate a friendly and caring manner
* Proven ability to work in a team, be supportive of team members.
* Proven ability to take on board new ideas, skills and knowledge.
* Proven ability to use own initiative and work without close supervision.
* Maintain confidentiality at all times