Job overview
Are you an experienced and motivated administrator, who enjoys being part of a friendly team?
Our children’s community nursing team is looking for a dynamic and pro active administration assistant to join our Single Point of Access (SPA).
The Community Children’s Nursing Service provides a wide range of nursing support to children and families within Oxfordshire. We are seeking to appoint an enthusiastic and motivated individual to join our Single Point of Access (SPA).
You will be the first point of contact for patients and families and will be confident in communication, have excellent organisational skills and be able to process referrals, book appointments, manage procurement processes and be able to adapt to the changing demands of the service.
The service works from 8.00am to 8.00pm, 7 days a week and there is a requirement to work a shift pattern.
Main duties of the job
To assist the service/team in all administration duties relating to the day to day running of the
team/service.
To process referrals using local procedures and to book appointments with families and record these
using online records.
Prioritise a busy workload and work using own initiative, both independently and as part of a team
Order, check, maintain and distribute equipment and supplies for the team and other agencies as
required.
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the “candidate guide to making an application” and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
We offer a wide range of benefits designed to support your career and wellbeing. These include:
• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Detailed job description and main responsibilities
You will be the first point of contact for patients and their families through SPA (Single Point of Access)
Processing new to the service patient referrals onto the system
Booking appointments onto the system for patients and colleagues and confirming by phoning or emailing.
Ordering and distributing equipment and supplies to patients in the community
Person specification
Essential
Essential criteria
* Good general level of education including GCSE English and Mathematics
* Microsoft Office skills including Word, Excel, Outlook and Teams
* Excellent communication skills, both written and verbal
* Excellent prioritisation skills
* Excellent attention to detail
* Excellent keyboard skills
* Previous experience in an administrative office role and/or a qualification to NVQ Level II
* Ability to work in a team
* Ability to work under limited supervision
* Ability to travel between sites
Desirable criteria
* Ability to minute meetings
* Experience of using EPR/EMIS
* Previous NHS experience in a similar role.
Shortlisting
Essential criteria
* Microsoft Office Skills
* Communication Skills
* Attention to Detail
* Can work as part of a Team
Desirable criteria
* Worked previously in the NHS
* Can Manage Own Tim
* Works Well under Pressure
Self Development
Essential criteria
* Able to develop your skills through training and learning
Documents to Download
Children's Community Nursing Administrator (PDF, 189.0KB)
Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Sarah Journeaux
Title: Operations Support Officer
Email: sarah.journeaux@oxfordhealth.nhs.uk
Telephone: 01865 902700
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