Plumbing and Heating Engineer
Salary: £46,000 per annum
Contract: Permanent
Hours: 42 hours per week
Location: Kent (field-based with an office base in West Kent)
Driving licence: Required (company van provided)
The Role
An established housing and property organisation is seeking a skilled and customer-focused Plumbing and Heating Engineer to join its in-house repairs and maintenance team. The role focuses on delivering safe, compliant and high-quality gas, heating and plumbing services across residential properties and associated sites.
You will be responsible for fault diagnosis, servicing, repairs and installations of gas and wet heating systems, alongside general plumbing works. Safety, first-time fix, and excellent customer service are core expectations of the role.
Key Responsibilities
* Carry out gas servicing, breakdowns, repairs and new installations
* Undertake plumbing repairs and fault diagnosis
* Work in full compliance with Gas Safe regulations, health and safety legislation, and industry best practice
* Deliver a positive customer experience at every visit
* Maintain high first-time completion rates through effective van stock management
* Accurately complete job records using mobile technology
* Liaise effectively with planners, managers and colleagues to resolve service issues
* Keep qualifications, certifications and technical knowledge up to date
* Take ownership of personal performance, productivity and continuous improvement
Performance Expectations
* Jobs completed on time and within service targets
* Productivity equivalent to approximately eight jobs per day
* Qualifications maintained and compliant at all times
Essential Experience & Skills
* Minimum 3 years' experience in gas servicing, breakdowns or installation (training included)
* Plumbing experience (minimum Level 2 or equivalent)
* Strong fault-finding and diagnostic capability
* Confident using tablets and mobile job-management systems
* Ability to work accurately, methodically and under pressure
* Excellent communication skills, both face-to-face and by phone
* Strong understanding of health & safety and dynamic risk assessments
* Customer-focused approach with a commitment to equality and diversity
Essential Qualifications
* Current Gas Safe registration, including:
* CCN1 - Core Gas Safety
* CPA1 - Combustion Analysis
* CKR1 - Cookers
* HTR1 - Space Heaters
* CEN1 - Central Heating
* Unvented Hot Water (DHWSS)
* NVQ Level 2 in Plumbing (or equivalent)
* Full UK driving licence
* Basic DBS check required