Where: EE Newcastle (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Start date: October 2025 onwards
Why this job matters
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Broadband Technical Team in Newcastle (Gosforth). You’ll be talking over the phone to customers with broadband tech-related queries. You could be helping someone with a simple router question or something that needs more work; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll support you in being successful, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
* Family Leave – 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, and adoption leave.
* Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds every year.
* Support for developing your career. We’re passionate about our people and will support your growth.
* Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental for you and your family.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
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