Overview
Lead with Passion as a Team Leader at Carluccio’s, part of Boparan Restaurant Group (BRG). Carluccio’s is a community-focused restaurant offering authentic Italian cuisine, committed to exceptional service and high-quality food. We are looking for a dynamic and inspiring Team Leader to guide the team to success.
Role
As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that guests receive the best possible experience. Your leadership will be crucial in maintaining high standards and motivating the team. Responsibilities include:
* Lead by example to deliver outstanding guest experiences daily.
* Motivate and develop the team through guidance, training, and development opportunities.
* Manage daily operations, including opening and closing procedures, staff management, and ensuring seamless service.
* Address issues during service with a calm, solution-oriented approach to protect the guest experience.
* Support the Front of House, assist with service, handle customer queries, and maintain a welcoming dining area.
* Drive sales through effective team management and upselling to ensure guests leave satisfied and eager to return.
What’s In It For You?
* 50% off your total bill for you and five friends across BRG brands.
* Access exclusive discounts on thousands of online and high-street retailers, plus restaurants, via BRG Spark App.
* 20% off at Carluccio’s retail gift shop & deli.
* Wage Stream for access to earned wages when needed.
* Refer Friends and earn with our bonus scheme.
* Excellent opportunities for career development across BRG’s diverse brand portfolio.
* Flexible working opportunities to suit your lifestyle.
About BRG and Carluccio’s Reading
Boparan Restaurant Group (BRG) is a growing hospitality group focused on delivering memorable guest experiences and an excellent working environment. Carluccio’s in Reading offers a relaxed, authentic Italian dining experience with a menu of classic dishes made from fresh ingredients.
Skills & Qualifications
* Customer service
* Leadership
* Fast-paced experience
Seniorities and Employment
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Hospitality / Restaurant Management
* Industries: Restaurants
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