An 18-month maternity cover opportunity has arisen for a Customer Service Administrator to join a site based in Darlaston. This role is ideal for someone who thrives in a high-compliance, regulated environment and is passionate about delivering operational excellence. This is a full-time, office-based position, offering a structured and supportive work setting where attention to detail and collaboration are key. Key Responsibilities - Responding to incoming calls and handling customer enquiries with professionalism and care Raising customer orders and scheduling collections Managing reports and maintaining accurate spreadsheets Preparing quotations and processing orders Raising purchase orders and supporting procurement processes Performing general administrative duties including filing and record keeping Ideally you will have experience of - Experience working in a regulated or compliance-driven environment Strong customer service skills with a proactive and solution-focused approach Proficient in Excel and CRM systems for order progression and delivery coordination Confident in order processing and administrative support What's on Offer - 35 hour week working 9am - 5pm Monday to Friday Paying £12.64 - 12.91 per hour 18-month maternity cover contract starting asap If you're detail-oriented, customer-focused, and ready to contribute to a team committed to operational excellence, we'd love to hear from you. ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.