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* A permanent, full time opportunity in a London based Financial Services company
* £29,000 salary in an award winning workplace based in Holborn
About Our Client
Our client is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies and payment services providers, they operate in 9+ geographies across the UK, US and the EU.
Job Description
* Communicate with business owners daily, answering inbound calls and addressing any questions
* Monitor the support and customer service inbox
* Work with various enterprise technology platforms
* Handle complaints, ensuring customer satisfaction is a key responsibility
* Problem-solving any issues that existing customers may encounter.
The Successful Applicant
* Exceptional communication and listening skills; able to engage effectively with customers via phone, email and chat ensuring clear and professional interactions.
* Ability to build rapport and show empathy alongside strong listening and questioning skills.
* Customer-centric approach; dedicated to delivering top-tier service and maintaining a positive experience for every client.
* Able to remain calm under pressure and talk to customers in difficult situations.
* Problem-solver with a proactive mindset - eager to take on challenges and find innovative solutions with enthusiasm.
* Confidence in working independently and making decisions to appropriately escalate issues to management or other departments.
* The ability to multitask, as you'll be navigating different systems and processing information when talking to our customers.
* 1-2 years' experience in customer service, support or related field.
* Fluent in German and English.
* Experience working in an FCA regulated business and understanding of regulatory requirements.
* Previous experience with Hubspot/Aircall.
What's on Offer
* £29,000 per annum (plus up to £4,000 performance related bonus)
* Award-Winning Workplace: Our client has been recognised as one of the "Best Places to Work 2024" by the Sunday Times for being a supportive, diverse, and rewarding workplace.
* Award-Winning Fintech: recognised as a "Top 250 Fintech Worldwide" company by CNBC.
We offer comprehensive benefits package that includes:
* Stock Options
* Private Medical insurance via Vitality
* EAP with Health Assured
* Enhanced Maternity and Paternity Leave
* Modern and sophisticated office space in Central London
* Free Gym in office building in Holborn
* Subsidised Lunch via Feedr
* Cycle to work scheme
* Deliveroo Allowance if working late in office
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