Job Description
The role is to service customers by determining requirements; answering inquiries; processing applications, fulfilling requests; maintaining database/work records/filing.
Advisors are responsible for ensuring that calls are answered in a timely and professional manner and that calls are resolved by demonstrating a detailed knowledge and understanding of the contract (full training will be provided on the contract requirements).
Business Fundamentals:
Key opportunities:
1. Maintain excellent levels of attendance and punctuality
2. Attend regular training and development sessions with an assigned mentor
3. Maintain excellent levels of attendance, punctuality and quality of work
4. Ensure company policies and procedures such are understood and adhered to
5. Develop telephone and administrative skills whilst dealing with a range of applicants from across Europe.
6. A chance to become a well-rounded member of the team with training in: telephone duties, scanning, replying to emails, uploading documents, processing payments.
7. The opportunity to provide meaningful support to the most vulnerable in society, allowing genuine gratification whilst honing your skills as a NEC employee
8. · You will be given the necessary training and development to distinguish yourself early in your career with NEC
9. · An opportunity to learn the fundamentals of becoming a successful employee within a large multi-national organisation
10. · A chance to work within and contribute to, a culture of success, driven by enthusiastic and ambitious employees
Summary:
This is an exciting opportunity for an ambitious individual with a hard-working mentality to be successful in a role that genuinely makes a difference to the lives of the applicants. NEC are cultivating an environment that is driven by training and development and are committed to investing in the success of the employees.
Qualifications
11. 5 x GCSEs grade A-C, including English, Maths and Science
12. Excellent telephone skills
13. Good keyboard skills
14. Microsoft Excel and Word
15. Customer Service and Focus
16. Listening and Verbal Communication
17. Building Relationships and People Skills
18. Organisational skills to schedule daily/monthly workload
19. Interest in working flexible shifts including weekends (part time candidates will be considered)
20. Problem Solving and Multi-tasking
21. The flexible nature of NEC’s work means that agents will be required to work on other NEC customer service activities in ‘back office’ processing enquiries.
22. Training on the system, processes and procedures are included.
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
23. Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
24. 25 days paid holiday with the option to buy/sell (FTE)
25. 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
26. A Group Pension Plan with fantastic employer contributions up to a maximum of
27. A selection of flexible benefits to suit your individual needs
28. All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.