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Job Description
The breadth of our work includes business-critical applications essential for the operation of our Airport, infrastructure, and network services that support our airline partners and create a great passenger experience. Our IT systems must meet diverse stakeholder needs and high standards for resilience and cybersecurity.
We have an in-house business analysis team leading requirements across the full development lifecycle, complemented by external centres of excellence for additional expertise.
The Senior Business Analyst will understand business drivers, scope pragmatic IT solutions, and guide stakeholders to develop requirements. They must establish credibility, challenge, and influence decision-making, working with IT Portfolio Leads and external teams to deliver analysis services, including project shaping and requirements management.
Responsibilities
* Develop and manage relationships with key stakeholders to understand and influence their business challenges and IT capabilities.
* Own and lead all business analysis activities within a broad domain, providing leadership to BA resources and acting as signatory for key deliverables.
* Address poor practices or performance risks to ensure quality delivery.
* Shape future business direction through strategic analysis, influencing IT capabilities to maximize investment value, and presenting options to senior sponsors and project boards.
* Drive continuous improvement in BA services, collaborating with centres of excellence and strategic suppliers.
* Lead, develop, and coach junior BAs to meet team objectives.
* Maintain a broad understanding of Heathrow operations, working across functions to foster collaboration and improve customer service.
* Understand Heathrow's IT strategy and enterprise architecture to ensure requirements are delivered through resilient IT solutions.
Qualifications
* Extensive experience in business analysis within complex, multi-site environments.
* Proven ability to build and influence relationships with senior stakeholders.
* Experience leading virtual BA teams and managing a broad portfolio responding to changing priorities.
* Passion for business analysis and driving improvements within BA and testing functions.
* Deep knowledge of BA practices and software delivery methodologies.
* Excellent communication and networking skills.
* Experience driving technological change and mentoring others.
* High energy, curiosity, enthusiasm, and a proactive approach to challenging the status quo.
Preferred Qualifications
* BCS International Diploma in Business Analysis or equivalent.
About Us
Working at Heathrow offers a vibrant environment with unique opportunities, cultural diversity, and a commitment to sustainability. Join us to be part of a team that welcomes millions of passengers and strives for excellence in aviation.
Our Rewards
We provide competitive salaries, bonuses, generous leave, market-leading pensions, private health insurance, wellbeing tools, and development opportunities to support your career growth.
Working Location
Our hybrid approach allows working from home up to two days a week. You must be UK-based and within commuting distance to Heathrow.
Sustainable Travel to Work
Heathrow promotes sustainable travel options for employees.
Equal Opportunities
We are committed to diversity and inclusivity, welcoming applications from all backgrounds. Heathrow is accessible and champions inclusion through various networks.
About the Team
Our Solutions team manages projects across various domains, from infrastructure to sustainability initiatives, working collaboratively to meet the airport’s evolving needs and make a positive impact globally.
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