Service Advisor – Harold Wood Salary: £32,000 basic + bonus (OTE up to £48,000) Location: Harold Wood, Essex Hours: Monday–Friday + Saturday rota 🚗 The Role As a Service Advisor, you’ll be the main point of contact between customers and the workshop, ensuring a smooth and professional aftersales experience. 🔑 Key Responsibilities * Booking vehicles in for service, MOT, and repair work * Keeping customers updated on progress and costs * Upselling additional work, service plans, and products * Liaising with technicians and the workshop controller * Preparing job cards, invoices, and processing payments * Delivering excellent customer service at all times 👤 Requirements * Previous Service Advisor experience (motor trade essential) * Strong communication and customer service skills * Ability to upsell and hit targets * Organised and able to work in a fast-paced environment * Experience using Kerridge / Pinnacle / Autoline (preferred) 💰 Package & Benefits * £32K basic salary * Realistic OTE up to £48K * Bonus structure (monthly performance-based) * Company benefits package * Ongoing training and career progression ⭐ Ideal Candidate * Confident, professional, and customer-focused * Driven to maximise upsell opportunities * Works well under pressure in a busy d...