An exciting Apprentice opportunity has arisen to work as part of Sheffield City Council's Housing and Neighbourhood Service.
Join as a Neighbourhood Support Officer and play a vital role in supporting tenants and communities across Sheffield. You will provide excellent customer service, administrative and financial support to internal and external customers, and help deliver and maintain tenancies.
This is a two-year apprenticeship where you can expect to be provided with the necessary training, support and time to study towards a recognised qualification.
This opportunity will allow you to develop the skills to fulfil the role of Neighbourhood Support Officer, gain excellent work experience by being supported by experienced staff, and to gain a qualification whilst earning a salary.
You will study towards a Level 2 apprenticeship to obtain a Housing Certificate, which will require: Maths and English GCSE - grades 3 or a 2, or grades D
Over the apprenticeship programme we will provide you with the training required to develop your skills, knowledge and experience, enabling you to successfully move into the trained to post of Tenancy Enforcement Officer. These skills will equip you to undertake the full duties of the Job Description.
Specifics of the Role
Neighbourhood Support Officers are the friendly first point of contact for tenants and service users via phone calls, e-mails, or in-person at one of the First Point Receptions.
1. You will work closely with colleagues and partner agencies to deliver positive outcomes.
2. You will utilise various systems to accurately record and extract data, process correspondence, manage complaints and manage inboxes.
3. You will arrange meetings, take notes, and ensure accurate records are kept.
4. You will manage purchasing, petty cash, and process invoices in line with procedures.
5. You will need excellent IT skills, and must possess sound written and verbal skills.
We are looking to recruit someone who is highly driven, motivated, professional, and enthusiastic. This is a key position, responsible for making a vital contribution to income collection and recovery and therefore protecting the Housing Revenue Account.
Pay
£10.80 per hour for the first year, the second year will depend on the age of the apprentice, with apprentices under 18 still earning £10.80 and those over 18 earning £12.21.
Trained to post-upon completion of your apprenticeship you will earn a salary of £26,403 annually as of today’s rate of pay.
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We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.