Overview
Better places, thriving communities. Join Mitie – the future of high performing places.
ROLE: Account Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Home Based with Site Travel
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a strategic thinking, motivated Account Manager to oversee the Environmental and Waste Service Delivery across the Lloyds Banking Group Account.
Role
This position encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet clients expectations and comply with all contractual requirements associated with the account. The Account Manager is responsible for the effective oversight of both strategic and waste service delivery across the Lloyds Banking Group Account. The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Responsibilities
* Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
* Conduct site visits and performance assessments of operations and service delivery.
* Regularly engage with internal and external stakeholders.
* Monitor key performance indicators (KPIs) related to team performance, including the Helpdesk team.
* Liaise with Mitie Waste Finance team to ensure debt and work in progress (WIP) is minimised.
* Continuously assess client needs and market trends to uncover new business opportunities.
* Site travel; manage your own diary and visiting clients on site / attending meetings as needed.
Required Qualifications
* Excellent communication and organisational skills.
* Waste or Environmental Industry experience preferred.
* Experience working with strategic clients, managing P&L and financial performance.
* Proficient in MS Office, presentations, Excel, etc.
* Experience dealing with multiple stakeholders, internal and external.
Benefits
Our market-leading offering provides benefits that suit your lifestyle. We offer a virtual GP service, financial wellbeing assistance through our Salary Finance scheme, and access to a flexible lifestyle benefits platform, Choices. You may purchase additional holiday, insurance options, or technology products. We provide high street discounts, cycle-to-work schemes, enhanced pension contributions, and other employee rewards.
We award Mitie Stars as recognition for hard work, with monthly cash prizes and a potential top prize of £10,000 at year end. We support diverse training and development through a wide selection of resources. We are committed to inclusive recruitment and will make reasonable adjustments during the process if needed; please email Jessica Mercel at jess.mercel@mitie.com.
About Mitie
Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, with clients ranging from household names in banking to critical government sites, hospitals, and schools.
How to apply
Join our Mitie Team. Together our diversity makes us stronger.
Apply now.
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