Customer Software Support | B2B | FinTech | Fast Growing
Location: Bournemouth (Hybrid)
Salary: £28,000 – £33,000
Type: Full-time, Permanent
Join a fast-growing fintech company that's shaking up the accounting software space. We're looking for a sharp, tech-savvy Customer Software Support Specialist to help us deliver top-tier support to our expanding client base.
Why Join Us?
* Be part of a high-growth tech business
* Clear path for career progression
* Hybrid working – 2 days in our Bournemouth office (option for fully remote after probation)
* Work in a supportive, ambitious team
* Ongoing training and development
What You'll Do
* Manage and resolve customer support tickets
* Troubleshoot issues and escalate when needed
* Provide expert guidance and best practices
* Collaborate with product and dev teams
* Help improve the system and user experience
* Keep documentation up to date
* Make sure our customers are getting the most out of our platform
What You'll Bring
* Experience in software or customer support - B2B
* Excellent communication and problem-solving skills
* Familiarity with ticketing/helpdesk systems
* A proactive, hands-on approach
* Bonus: accounting or finance knowledge, SaaS experience
Ready to grow your career with a company that's going places?
Apply now and let's chat.