Employer description:
TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations.
As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.
Overview:
We are seeking a driven individual to fill a pivotal role within our team. If you're passionate about delivering the best customer service and enjoy the challenges of working in a dynamic role, then you could be just who we're looking for.
You'll work closely with a great team of fun but focused, like-minded Software Developers and IT Ops colleagues. Get to grow your skills and experiment with new tools, techniques and technologies on a wide variety of projects. You'll be a key member of our team at the forefront of our technical support lines.
Responsibilities:
1. Provide first line support to technical customer queries via phone, email and face-to-face contact.
2. Monitor, investigate and resolve issues where possible.
3. Prioritise and allocate incidents and tasks subject to client SLA's.
4. Ensure all incidents are recorded in the appropriate...