Who are we?
We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK.
We have recently been recognised for our fantastic business achievements across a number of awards:
* Finalists for Business Services Business of the Year and Employer of the Year – South Wales Business Awards 2024
* Finalists for Best In-House HR Team and Excellence in HR – CIPD HR Wales Awards 2024
* Winner of Best Employer, and Finalists for Best People Services, Best Business Services and Best Sustainability – Cardiff Life Awards 2024
* Winner of Best Technology and overall, Platinum Award Winner (Checks Direct) – Cardiff Life Awards 2024
* Highly commended for Skills Development – IOD Wales Awards 2024
* Finalists for Best Temporary Recruitment Agency, Recruitment Agency of the Year 100+ employees and Most Effective Compliance Operation – Recruiter Awards 2024
* Finalists for Scale-Up of the Year and Team of the Year (Checks Direct) – Fintech Wales Awards 2024
* Finalists for Best Technology (Checks Direct) – EntreConf Awards 2024
* Finalists for The Employer of the Year, Mid-Market Business of the Year Award and Family Business of the Year Award – Lloyd’s Bank British Business Excellence Awards 2024
* Finalists for Temporary Recruitment Company of the Year and Best Recruitment Company to work for (£50m to £100m) – TIARA Awards 2024
* Finalists for Employer of the Year, Financial & Professional Services Business of the Year and Technology Business of the Year – Cardiff Business Awards 2024
Job Purpose:
To provide effective Customer Service and Support for Recruitment Consultants within the branch, including client-focused activities, filling bookings with quality staff that meet client requirements, and administering recruitment and screening processes to support and maintain the candidate database, with outbound & inbound phone activity to support branch KPIs.
Main Duties:
* Build relationships with existing clients
* Conduct outbound & inbound client phone activity
* Conduct outbound and inbound candidate phone activity
* Address queries from clients and candidates
* Confirm client & candidate weekly outbound timesheets
* Conduct candidates check-in calls
* Perform candidate evaluation calls
* Attend client and candidate-facing events
* Take lead from the Recruitment Consultants/Branch Managers
* Engage with clients on social media platforms
* Create external links to enhance the database of candidates
* Sell the benefits to candidates of registering with New Directions
* Register candidates in locations onsite and offsite
* Pre-vet, interview, and complete follow-up tasks to get candidates through New Directions compliance and activated speedily
* Contact on-hold and archived candidates to check availability
* Provide administrative support to the Branch
* Complete Job Advertisements and News Stories of the Branch
* Fill bookings with appropriate staff members and confirm with schools
* Send booking confirmations, profiles, and any other requested documentation
* Utilize New Directions systems and manage telephone activity effectively
* Update New Directions availability lists
* Manage payroll processes and obtain managing timesheets
* Call referees and chase references including contact with Head Teachers
* Send references (on new access systems)
* Update notes on RDB
* Monitor email inbox
* Liaise with Sales Support Hub regarding pre-registered candidates
* Participate in on-call duties
* Confidently speak to clients face-to-face or over the phone
* Address client questions and queries in the absence of the Recruitment Consultant
* Perform other ad-hoc administrative duties and projects as required
Main Responsibilities:
* Responsible for individual performance in line with set KPIs
* Ensure compliance with all relevant legislation, processes, policies, and procedures
* Take reasonable care of personal health and safety and ensure not to put others at risk
* Safeguard assets within control and report any suspected security breaches
* Maintain confidentiality of Company information and trade secrets
* Establish, maintain, and develop excellent working relationships with colleagues
* Deliver exceptional levels of customer service to both internal and external customers
* Communicate respectfully, courteously, and professionally at all times
Knowledge, Skills, and Experience:
* Understanding of recruitment and screening processes
* Excellent communication skills – written and verbal
* Excellent customer service skills
* Excellent time management skills with the ability to plan and prioritize effectively
* Knowledge of the education sector
* Results-driven – strives for excellent results
* Competent user of RDB, screening, Swyx, and Teams
* Knowledge of Child Safeguarding
* Knowledge of AWR regulations
* Knowledge of REC Code of Conduct
Personal Qualities:
* Able to maintain high levels of confidentiality and data security
* Able to make decisions using available data and information
* Able to quickly learn and apply new knowledge and skills
* Able to work as part of a team
* Able to work independently
What we offer:
Fantastic employee benefits including:
* A flexible working environment, with the opportunity for hybrid working
* Health Cashback scheme
* Life Assurance of 4 x salary
* Pension Salary Sacrifice Scheme
* A generous annual leave entitlement of 25 days holiday plus bank holidays (rising to 27 days after two years’ service)
* Opportunity to purchase additional annual leave through salary sacrifice
* A day off for your birthday
* A Giving Back day – to offer your services to the local community
* Electric Vehicle Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
* Cycle to Work Salary Sacrifice Scheme (subject to qualifying eligibility criteria)
* Opportunity to join our 3% interest Christmas savings scheme
* Employee referral scheme; earn between £250 and £500 for each successful referral
Job Specification
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