Assistant reservations manager

The Baileys Hotel, London are looking for a passionate Front Office Manager who can inspire and lead the team to deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while workingin a collaborative and supportive way with other hotel areas.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal-opportunity employer.

Key Job Responsibilities:
To manage the day to day operation of the reservations department ensuring that all systems and procedures identified in the reservations.
To ensure that the department provides a high level of customer service and meets the brand standard for all reservations.
To ensure that you and your team are fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotels sales.